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提升適任率之人員面試要素研究- 以家電產品設計師為例

The Study of Key Factors of Interview Process for Raising the Eligible Rate of New Recruits - Examples of Home Electronic Appliances Designers

作者:許棟輝
畢業學校:大同大學
出版單位:大同大學
核准日期:2015-09-17
類型:Electronic Thesis or Dissertation
權限:Copyright information available at source archive--ttu....

中文摘要

近年來投資環境日益嚴苛,全球經濟在自由貿易環境下,競爭越來越激烈;企業逐漸發現設計創意是未來發展的利器,設計服務的產值近年來顯著成長。企業要甄選到適合的產品設計人員,更希望找到對的人。目前企業通常面試採用半結構式面談,主要以作品集、創意、繪圖能力、專業能力、個人態度等。面試職能項目因企業而異,仍未有歸納明確的項目可依循。企業面試重視的職能,與影響適任的職能要素為何,並未有研究予以探討。
本研究主要在探討有關面試家電產品設計的人員考量的重點,如設計人員需求關鍵的職能與個人特質,分析探索面試效率及面試評價方法差異,期望研究歸納面試職能要素,以利於找到人員適任率之提升。
研究流程先檢視家電產品設計師工作要項,探討職能要素外顯職能、內隱職能、人格特質,再訂出外顯與內隱職能要項並探討面試方法有哪些?另建立面試職能相關問題,以有面試家電產品工業設計、產品設計職務經驗,有任用決策權的訪談對象,進行深度訪談,評價職能各項要素的重要度及相關問題問卷,原面試方法與適任率概況。此外探討面試重視的前5項要素,重視的原因、評價方法與效果。再探討影響適任率的前5項要素,重視的原因、評價方法與效果。訪談資料整理,面試各項要素重要度統計分析與重視的前5項要素及影響適任率的前5項要素結果分析。最再作面試重視要素與影響適任率要素之關連分析。
結果發現,甄選面試家電設計人員,外顯職能中以〝專業職能-圖學/美學(3D繪圖軟體使用能力) 〞,與內隱職能的〝積極性〞,在職能要素重要度,評價並列最高。面試重視的職能要素,與重要度最高的外顯職能相同為〝專業職能-圖學/美學(3D繪圖軟體使用能力) 〞,其次分別為內隱職能的〝積極性〞、外顯職能的〝核心職能-創新、創造力(創意) 〞。影響甄選任職後適任性最關鍵要素為內隱職能的〝積極性〞,其次分別為〝核心職能-創新、創造力(創意) 〞、〝核心職能-創新、創造力(解決問題能力) 〞。資料分析發現影響適任性,外顯職能要素中10項有7項,內隱職能要素中5項有4項,人格特質則沒有影響;以外顯職能與內隱職能分類,外顯職能要素項目中有70%會影響適任性,內隱職能要素項目中有80%會影響適任性。面試重視職能要素與影響適任的職能要素,外顯職能有44.4%重複,內隱職能有80.0%重複。外顯職能能力不足的情況下,應徵者內隱職能要素:積極性、學習力、配合度、穩定性、工作熱忱等,是錄用應徵者非常重要的條件,並會影響日後的適任性。
關鍵字:家電、工業設計、面試、職能、適任

英文摘要

The investment environment is seriously tougher in the recent years. The competitions for global economy under free trade surroundings are much fiercer than before. Enterprises gradually find Design Originality as the edge tool of future development. The output value of design service has been apparently growing for years. The suitable product design staffs selected by enterprised should be the right ones. Now most companies usually adopt the half constructive interviews focusing on masterpieces originality drawing capability profession personal attitude and so on. The competency of interview is different among enterprises, and cannot be referred to conclusive items to follow up. There is no research for further discussion on the competency of interview cared by enterprises and the elements of influencing the competency of adaptability.
This research mainly probes into the considerable focal points about interviewing the design staff of household electric appliances, such as the competency of demand keys and personal distinguishing characteristics from design staff; analytically exploring the efficiency of interview as well as the methodological differences of interview evaluation. It is expected to conclude the competency elements of interview in order to find out the promotion of staff adaptability.
This research procedures include the first inspection of job main items from those household electric appliance designers as well as discussions of competency elements on External Competency Internal Competency Personality Distinguishing Characteristic, then list out the main items of External & Internal Competency and discuss how many ways of interview. Another related question about interview competency shall be set up. The persons with the occupational experience on interviewing the industrial design of household electric appliances & product design, and the decision power of recruitment need to be invited for deep talk on evaluating the importance of each competency element as well as related problem questionnaire, original interview methods and general situation of adaptability rate. In addition, conferring with the interview is valued on the top five elements, reasons of respect evaluative methods and effects. More conferring with the top five elements on influencing adaptability rate, reasons of respect evaluative methods and effects shall be involved. The arrangement of interview data, the statistic analysis for interview on each element significance as well as the focused top five elements, and result analysis on the top five elements on influencing adaptability rate shall be mentioned. Finally, the connective analysis of interview valued elements and the elements on influencing adaptability rate shall be completed.
From selecting those design staff on household electric appliances, the result discovers that both Special Competency  Graphics/Esthetics (application capabilities of 3D drawing software) for External Competency and Positiveness for Internal Competency are valued as the top ones on the importance of competency elements. The interviews mainly focus on competency elements as the same Special Competency  Graphics/Esthetics (application capabilities of 3D drawing software) as External Competency of the highest importance. The next ones separately follow Positiveness for Internal Competency and Core Competency - Innovation Creativity (Originality) for External Competency. The key factor of influencing adaptability after selection and holding a post is Positiveness for Internal Competency. The next ones separately follow Core Competency - Innovation Creativity (Originality)  Core Competency - Innovation Creativity (Capability of problem solving). This information analysis also finds the influence of adaptability including 7 items from 10 ones for External Competency and 4 items from 5 ones for Internal Competency. There is no effect for personality characterics. According to the classification of External Competency and Internal Competency, 70% of element items from External Competency and 80% of element from Internal Competency can affect adaptability. The interviews also focus on competency elements and the ones of influencing the adaptability. There are 44.4% repeated for External Competency and 80% repeated for Internal Competency. If short of capabilities for External Competency, the applicants shall possess Internal Competency Positiveness Learning Power Coordination Stability Enthusiasm on job, etc. All the mentioned above shall be the major criteria for recruiting applicants and will affect the adaptability afterwards.
Key Words Household Electric Appliances Industrial Design Interview
Competency Adaptability


指導教授 - 林季雄

委員 - 陳立杰

委員 - 朱旭建


 

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