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初任公務人員訓練成效評估-以海巡特考錄取人員訓練為例

Effectiveness Evaluation of Orientation Training Case Study of Coast Guard Personnel Training

作者:黃齡玉
畢業學校:世新大學
出版單位:世新大學
核准日期:2008-08-25
類型:Electronic Thesis or Dissertation
權限:Copyright information available at source archive--shu....

中文摘要

海巡署為海域執法專責機關,海巡業務多元且專業,海巡署自90年起陸續申請舉辦海巡特考,為新開發的海巡人力,惟缺乏對海巡特考錄取人員訓練的成效評估,無從瞭解渠等對訓練課程、教材、講師等方面的滿意度,及對訓練後個人知識技能提昇程度與將所學應用在工作方面的成效。
本研究以Kirkpatrick的四層次評估模式(Four Level Evaluation Model)為理論架構,針對接受海巡特考錄取人員基礎訓練者為研究對象,採用普查方式進行問卷調查,由受訓學員自我評估訓練成效。問卷回收的資料藉由統計方法進行分析:以因素分析(Factor Analysis)找出問卷內容的共同因素,並透過描述性統計分析訓練成效整體輪廓,再以獨立樣本T檢定、單因子變異數分析及皮爾森積差相關分析,檢定分析受訓學員不同的個人屬性在訓練成效評估差異的顯著性、學員反應程度與訓練學習成效、訓練學習成效與工作應用成效等變項間、各構面之間的相關性,俾助於研提改進之建議。
本研究所得結果為:
一、學員的個人屬性對於學員反應程度、訓練學習成效及工作應用成效部分有顯著差異。
二、訓練成效評估相關性分析:
學員反應程度與訓練學習成效,訓練學習成效與工作應用成效間均呈現顯著正相關。「學員反應程度」各構面與「訓練學習成效」各構面及「訓練學習成效」各構面與「訓練應用成效」各構面呈現部分正相關。「訓練課程反應程度」與「訓練課程學習成效」及「訓練課程學習成效」與「訓練課程工作應用成效」間均呈現顯著正相關。
三、受訓學員對訓練成效尚可,仍有改進空間。
藉由本研究結果提出海巡特考錄取人員職前訓練業務之改進建議:(一)重新檢討訓練期程。(二)改進成績評量方式。(三)檢討訓練科目授課時數及科目的安排。(四)培育機關內部講座,建立內部講座之認證制度。(五)加強訓練學習效果。(六)課程內容重點應配合工作需要而設計。

英文摘要

With the diverse and professional missions, Coast Guard Administration (CGA), a fully responsible organization for Maritime Law Enforcement, has made a claim to recruit Coast Guard Personnel by The Civil Service Special Examination for Coast Guard since 2001. In order to soon get into duties, new blood is obligated to take a period of orientation training before accepting assignments. In the end of the training, however, there is no standard of evaluation to examine training effectiveness about trainee s opinions and satisfaction with the curriculum, teaching materials and instructor, the improvement in individual knowledge and skills as well as the effectiveness of training application at works.
The methodology in this dissertation is based on the theory of Kirkpatrick s Four Level Evaluation Model . Questionnaire is adopted and targets trainees to self-evaluate the training applicability. The collected data is analyzed by the means of statistics. First, the common factors are found through the Factor Analysis. And then, the outline of training effectiveness is made by Descriptive Statistic Analysis. Last, the T-test, One Way ANOVA and Pearson s Product-Moment Correlation Analysis are applied to analyze the relations between individual difference backgrounds and other variables and dimensions which are the significant differences of training effectiveness , satisfaction of trainee and the effectiveness of personal learning as well as the effectiveness of personal learning and the effectiveness of training application at works .
The findings in this dissertation are as follows:
1.There are significant differences on satisfaction of trainee, the effectiveness of personal learning and the effectiveness of training application at works influenced by individual difference backgrounds.
2.The relations to relevant variables and dimensions are positive:
The relations between Satisfaction of trainee and the effectiveness of personal learning as well as the relations between the effectiveness of personal learning and the effectiveness of training application at works present positive. Furthermore, each dimension of these relations are also positive. The positive relations appeared again in the relations between Satisfaction with the effectiveness of curriculum and the learning effectiveness of curriculum as well as the relations between the learning effectiveness of curriculum and the effectiveness of curriculum application at works .
3.The effectiveness of training is acceptable and can be progressed:
The findings in this dissertation can be a reference to improve follow-up Coast Guard Personnel orientation training in 6 aims which are, 1. to re-evaluate the period of course, 2. to improve the results assessment, 3. to examine the appropriate courses and length, 4. to foster qualified instructors within organizations and to establish certificate system, 5. to reinforce the effectiveness of training and, 6. to elaborately design curriculum in accordance with work needs.


委員 - 黃榮護

指導教授 - 徐仁輝

委員 - 蕭乃沂


 

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